How to Write a Summary of an Article?
Having been recognised and rewarded for its outstanding level of service, whether or not it can hold on to its top position remains to be seen. The First Class seat represents the ultimate in air-borne luxury with corresponding prices.
The next category is the Business Class seat. Passengers in this category enjoy fully reclining and seats, plenty of space and excellent food served on custom designed china.
Even though SIA has one of the most modern fleets in the industry, and has service levels that other airlines can hardly match, the emergence of other regional airlines who aim to displace SIA from its prized leadership position poses some threat to Studying singapore essay company.
SIA finished up the year in the sixth position in terms of passenger numbers, tenth in passenger kilometres, and first in absolute profit See Table 1. This is in line with the unequivocal goal that has driven the company since its inception.
One important requirement has been set: It is the view of the management that this will have an increased role as a differentiator.
From the results of the surveys conducted, it appears that there are some wants of Business Class travellers that are not currently catered to by the excellent in-flight service already provided by SIA. These are summarised as follows: The introduction of satellite telephone facilities on-board brings is one of the needs of these passengers.
Printers, chargers and computer workstations are a logical extension. With the exception of secretarial services, it is entirely possible that the use of technology will enable business travellers access to full office facilities in the air.
In addition, whilst other customer wants such as showers may not be logistically or economically efficient, it is not beyond the scope of the imagination to provide minor personal conveniences such as facilities for ironing or changing. This would be especially beneficial to travellers with time constraints.
These issues could be better communicated to the passengers simply through including the nutritional content of the meals. Time Results of the Business Class passenger survey also pointed to waiting time and entertainment as factors affecting passenger satisfaction.
Whilst a large number of delays associated with air travel are beyond the control of the airline, such as delays due to inclement weather, some of the customer dissatisfaction is due to the lack of information. Technology could be used to address this.
Reports could be inserted into the entertainment system accessed by Business Class passengers. This, along with options for interactive video entertainment in the form of computer games, on-line shopping as opposed to catalogue shopping for duty free itemseven mechanisms for ordering meals and beverages are not beyond the reach of present technology.
Customer Satisfaction and complaints Another area for concern is that primary data suggests that passenger dissatisfaction has tended to originate from passengers of certain nationalities. This suggests a tendency shown by certain cultures for external expression. The real issue is the communication, despite cultural differences, of the need for and the maintenance of a consistent level of service quality.Studying Fossil Fuels Use In Singapore Environmental Sciences Essay Singapore is a little state with no natural resources, it is important to diversify the state ‘s energy beginnings so as to guarantee that this will non restrict Singapore ‘s economic fight and growing.
Singapore’s students were among the top in the world in mathematics and science on the Trends in International Math and Science Study (TIMSS) in , , and They came fourth in literacy in the Progress in International Reading Literacy Study (PIRLS).
Essay on Case Study - Jetblue Airlines February 20, JetBlue Airways Corporation Case Study Report Situation Analysis History JetBlue Airways Corporation was created my David Neeleman. His vision was to create an inexpensive, easy way to travel by airplane. Disadvantages of studying abroad essay Introduction Education is very important in life.
Pursuing studies abroad has been the most plausible trend nowadays for the purpose of gaining international exposures and experiential learning's. Such experience contributes in getting the best education so as to acquire the best knowledge and to obtain opportunities for employment.
Studying in Singapore Essay Sample. Studying overseas nowadays is extremely popular in Vietnam.
But among so many studying abroad routes, which one will lead to success? In recent years, studying in Singapore is considered the best choice for outstanding students at pre-universities, universities and graduate degrees.
Literature study on Singapore. Since the founding of Singapore, many works, articles and books have been published, providing a variety of information into the history of Singapore.
When reviewing whether the three sources of articles chosen are useful to the research of Singapore history, some parameters and definitions should be set.